Last updated: February 26, 2026
These Terms and Conditions govern access to and use of the Ulula platform (hereinafter, "the Platform"), a business management software as a service (SaaS) developed and operated by Sera Creativo (hereinafter, "the Provider"), based in Palencia, Spain. The Platform is intended for businesses and self-employed professionals (hereinafter, "the Business Client") who wish to manage their commercial operations, digital presence, and customer relationships. By registering and using the Platform, the Business Client fully accepts these Terms and Conditions.
The Platform provides business management tools including, but not limited to: product and service catalogs, order management, reservation systems, event ticketing, delivery zone management, business analytics, electronic invoicing compliant with Spanish regulations (VeriFactu), customer CRM, and a digital storefront for online sales.
The Platform is designed and optimized for the Spanish and European market. The Provider operates under Spanish and European Union law. Tax functionalities (VeriFactu invoicing), primary currency (EUR), and regulatory compliance are adapted to the European regulatory framework.
The Business Client may not use the Platform, or any of its functionalities, to operate in, facilitate transactions with, or provide services to individuals or legal entities located in jurisdictions subject to international sanctions. This includes, without limitation, countries and territories listed on:
It is expressly prohibited to use the Platform to:
Any attempt to use the Platform in contravention of the restrictions established in this article shall be considered a serious breach, with the following consequences:
The Platform uses a multi-provider payment architecture to offer the best processing solution based on the geographic location of the Business Client and applicable regulatory requirements. Available payment providers may include Stripe, Redsys, PayPal, and Square, among others.
Each payment provider operates under its own terms of service, compliance requirements, and geographic restrictions. The Platform implements automatic technical controls that determine which payment providers are available to each Business Client based on their country of incorporation and tax domicile. These controls are not configurable by the Business Client and cannot be bypassed.
Access to premium features of the Platform requires a paid subscription. Prices are displayed in euros (EUR) and include applicable taxes under Spanish and European law. Subscriptions are processed through the payment provider assigned based on the Business Client's location.
The Platform allows Business Clients to accept payments from their own customers (end consumers) through their digital storefront. These payments are processed through marketplace-type accounts managed by the corresponding payment provider, which performs identity verification (KYC) directly with the Business Client.
The Platform does not store credit card, debit card, or other payment instrument data. All sensitive payment data is managed directly by PCI DSS certified payment providers.
The Business Client declares that the information provided during registration is accurate, truthful, and up to date. The Provider may request supporting documentation of the Business Client's identity and tax domicile at any time (NIF/CIF, articles of incorporation, tax documentation, or any other relevant documents). Providing false or inaccurate information constitutes grounds for immediate contract termination.
The Business Client may cancel their subscription at any time from the Platform's settings panel. Cancellation will take effect at the end of the current billing period, with access to subscribed functionalities maintained until that date.
Refunds will be handled in accordance with applicable consumer protection legislation. For annual subscriptions, a proportional refund for unused time will be applied, minus one month of service. No refunds will be issued in cases of termination due to breach of these Terms.
Refunds for payments processed through the marketplace between the Business Client and their end consumers shall be governed by the Business Client's own refund policy and the conditions of the corresponding payment provider. The Provider acts solely as a technology facilitator in these transactions.
The Provider is not responsible for any use that the Business Client makes of the Platform outside the legal framework established in these Terms. The Business Client shall be solely responsible for:
All intellectual and industrial property rights of the Platform, including its source code, design, logos, trademarks, and content, belong to the Provider. The Business Client obtains only a limited, non-exclusive, non-transferable, and revocable right of use, valid while maintaining an active subscription.
The processing of personal data is governed by the Ulula Privacy Policy, available on the Platform, prepared in accordance with the General Data Protection Regulation (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD).
The contract shall have an indefinite duration as long as the Business Client maintains an active subscription. The Provider may suspend or cancel the Business Client's account, with immediate effect and without the right to a refund, in the event of:
The Provider reserves the right to modify these Terms and Conditions. Modifications will be communicated to the Business Client with a minimum of 30 days' notice. Continued use of the Platform after the modifications take effect implies acceptance thereof.
These Terms and Conditions are governed by Spanish law and, where applicable, by European Union regulations. Any dispute arising from their interpretation or execution shall be submitted to the Courts of the city of Madrid, Spain, unless otherwise required by mandatory legal provisions.
For any inquiries related to these Terms and Conditions, the Business Client may contact:
Last updated: February 26, 2026
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